CT Spas See Their Customers Returning, And The Effects Of Skin Neglect In A Pandemic

The skin care and spa industry has been hit hard by the pandemic as people have stopped seeking treatment. Today, Connecticut spa owners say people are seeing the effects of dropping regular treatment. At the end of 2021, this served as a catalyst to bring back large numbers of customers to spas.

“Taking care of your skin contributes to your health, wellness and youth,” said Mary Donahue, wellness director for THE WELL at the Mayflower Inn, Auberge Resorts Collection in Washington.

The Well is part of the Mayflower Inn & Spa, Auberge Resorts Collection, located in Washington, Connecticut. It offers a variety of wellness treatments.

Murphy O’Brien / Courtesy of The Mayflower Inn & Spa, Auberge Resorts Collection

John Breslin, regional director of spa operations for Mandara Spa at Mohegan Sun, noted that COVID restrictions have changed some of the ways things are done at the spa, but he noticed that skin care was on the rise at the end of the year. .

“People are doing a lot more personal grooming and I’m seeing an increase in aesthetics, especially facials,” he said. “People can talk to our estheticians about the facial treatment that best suits their needs today. “

In addition, the cold and sometimes brutal winter weather can take a heavy toll on the skin, as many people suffer from dry, cracked or even bleeding skin during the winter months.

“When the outside temperature drops and the heat continues, the health of our skin is still affected,” Donahue said. “One of our best treatments to help relieve dry skin is our treatment with milk, honey and lavender. Inspired by the local countryside, this nourishing body treatment will dissipate tension, increase microcirculation and renew your skin. The experience begins with an indulgent massage using warm honey infused with lavender to soothe tired and sore muscles. The honey is delicately washed using local organic milk to refine and nourish the body.

Ashley Beck, owner and esthetician of La Spa in Mystic, added that monthly facials with dermaplaning, a procedure that exfoliates your skin and removes dirt and fluffy hair, are recommended in the winter.

During the dry winter months, your skin needs extra hydration.

During the dry winter months, your skin needs extra hydration.

Metro Creative Connection / Photo contribution

During the dry winter months, Breslin recommends more hydrating facials. “Generally the hydration services are really good,” he said. “Most facials will have some type of skin analysis that will determine which protocols are best suited for the client, and most will have a cleansing component as well.”


At the Mayflower’s spa, two of the most essential skin treatments are the Hyper-Personalized Facial, a treatment that can focus on specific conditions such as dehydration, aging, and acne; and Micropuncture Lab Facial, which uses superficial micro-stimulation at the intra-epidermal target area.

“Micro-stimulation of collagen synthesis through the skin allows optimal penetration of the serum for immediate and long-lasting results,” said Donahue.

She said the East Meets West Facial, which incorporates acupuncture, is becoming increasingly popular at THE WELL. “This extensive, rejuvenating treatment begins with a targeted acupuncture session, including facial acupuncture which increases blood flow and stimulates facial muscles to improve tone and elasticity,” Donahue said. “This is followed by a warm herbal and gua sha compress which helps relieve facial tension, reduce puffiness, inflammation and stimulate lymphatic drainage while toning and sculpting your face.”

Mandara Spa is seeing an increase in luxurious facials. Some of the newer treatments that are gaining popularity at La Spa spa are cosmetic lasers and biorevitalizing peels. Specifically, the FDA approved InMode laser, Morpheus8, which uses radiofrequency microneedling and skin tightening. In addition, the PRX-T33 “no peel, no peel”. And one of the specialties of Elm City Wellness in New Haven is microdermabrasion, which resurfaces the skin using a gentle vacuum cleaner. The treatment removes dead and damaged cells on the surface of the skin.

Regardless of the specific treatment, Beck noted that the most essential skincare treatment is monthly facial treatment.

“A monthly facial treatment alone will treat your skin tone and texture as well as fine lines and wrinkles,” she said.

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