Thomas Cook, recently resurrected as an online travel agent (OTA), does not sell packages using Ryanair flights. Instead, he says he only works with flexible airlines.
Throughout the pandemic, Ryanair has proven to be adamant when it comes to flight changes and one of the worst airlines for refunds.
On the relaunch, Thomas Cook pledged to only sell vacations where guests would not have to self-quarantine on their return and in places that the Foreign, Commonwealth and Development Office (FCDO) has declared exempt. almost essential travel advice.
If government advice changes at the last minute, the OTA aims to move your destination or the date of your trip for free. This ideally requires that the airlines they work with allow changes free of charge.
While most airlines still fly to countries where FCDO advises against traveling, many offer free changes. But Ryanair has often failed to offer free flight changes during the pandemic. Instead, it charges for flight and destination changes according to its standard terms and conditions. This can range from £ 35 to £ 95 per person per flight.
Thomas Cook has chosen to work with airlines that will help their customers for free, so neither the customer nor the OTA is left behind.
Find more unbiased travel and coronavirus advice, award-winning inquiries and legal advice on vacation refunds and canceled flights with Which? To travel
EasyJet offered free flight changes during coronavirus crisis
Many other airlines have been more flexible during the pandemic. EasyJet allows free changes up to two weeks before your flight. And as of last month, allows free changes closer to your vacation date if CTF advises against travel. You only have to pay if there is a price difference. Most of the Thomas Cook packages available use EasyJet flights.
Additionally, if there is a second coronavirus lockdown in the UK where all non-essential travel is banned, Thomas Cook will face massive cancellations and will have to reimburse customers.
After conversations with Which ?, Thomas Cook has pledged to reimburse passengers within the 14 days required by law. So he has to work with the airlines which he says will provide refunds quickly.
During the first lockdown, Ryanair dragged its feet on refunds. One who? survey in may showed that Ryanair was the slowest of the big four airlines to reimburse.
A Thomas Cook spokesperson told Which? that providing flexibility in light of changing travel rules was important to the company. He added: “We chose to work with airlines that allowed flight changes so that we could help customers go on vacation even though the destination they originally chose had been removed from the lanes list. air Transport.”
Ryanair told Which? it chooses not to have any relationship with OTAs due to concerns about the additional charges imposed by OTAs on its flights and products. She said she preferred to deal directly with her clients.